Privacy Policy

Last Updated: 01/01/2026

At 1st Aid Pharmacy & Surgical Supplies, we value your business and respect your privacy. This Privacy Policy outlines the types of information we collect through our website and communications, and how we use, disclose, and protect that information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, SMS, or through our website forms.
• Request information about our products or services.
• Place or inquire about an order.
• Sign up for newsletters, reminders, or other communications.

This information may include your name, contact information (email address, phone number, mailing address), and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with the products, services, and information you request.
• To communicate with you regarding orders, refills, delivery updates, prior authorizations, documentation requests, or customer support.
• To improve our website, services, and customer experience.
• To send marketing communications, promotional offers, or updates only if you have opted in. You may opt out at any time.

3. SMS Text Messaging Privacy & Consent

If you provide your mobile phone number, you may choose to receive SMS (text message) communications from 1st Aid Pharmacy & Surgical Supplies.

Consent to Receive SMS Messages

Consent to receive SMS messages is obtained verbally or in writing. When obtaining consent verbally, we clearly inform you with language similar to the following:

"Do you agree to receive reminder and order update text messages from 1st Aid Pharmacy & Surgical Supplies? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit our Privacy Policy and Terms of Service for more information."

By providing consent, you agree to receive text messages related to:

• Order and delivery updates
• Refill reminders
• Documentation or prescription requests
• Customer service communications
• Optional promotional or informational messages (if applicable)

Consent is not a condition of purchase.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message you receive. Once you opt out, you will no longer receive SMS communications unless you choose to opt back in.

Help Instructions

For assistance, you may reply HELP to any SMS message or contact us directly using the contact information below.

Messaging Terms

• Message and data rates may apply
• Messaging frequency may vary
• Carriers are not liable for delayed or undelivered messages
• We do not sell, rent, or share your mobile number with third parties for their marketing purposes.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

• Service Providers: Trusted third parties who assist with business operations such as delivery services, billing, IT support, or messaging platforms. These providers are required to maintain confidentiality.
• Legal Requirements: When required by law, subpoena, or legal process, or when necessary to protect our rights, safety, or to prevent fraud.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

7. Children's Privacy

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or our communication practices, please contact us at:

1st Aid Pharmacy & Surgical Supplies
23 West Fordham Road
Bronx, NY 10468
Phone: 718-450-3555
Email: [email protected]